Our Guarantee & Warranty - Kindling Chimney San Antonio

The Kindling Chimney San Antonio Guarantee

We stand behind every chimney sweep, inspection, and fireplace repair we perform in San Antonio, and we put that in writing before the first tool comes off the truck. The 365-Day Done Right Promise means exactly what it says: if the work isn’t right, Kindling Chimney San Antonio makes it right. No fine print, no runaround, no arguing about whose fault it was. You get a written price before any work starts, and you get a crew that treats your home like the place where your family actually lives. That’s the whole guarantee, and it applies to every job we do, from a standard sweep in Alamo Heights to a full fireplace rebuild in Stone Oak.

Call (361) 491-3153

What’s Covered

• Workmanship on every sweep, inspection, and repair we perform. If something we touched isn’t done right, we come back and correct it at no charge. That covers the full year after the job, not the first week.
• Parts and materials we specify and install. We use professional-grade products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. If a part we installed fails under normal use because of our workmanship, we handle the replacement.
• Cleanup inside your home. Shoe covers and drop cloths go down before we start, nothing gets moved without asking, and we take a photo of the clean-up before we leave. If the photo doesn’t match what you see when you walk in, call us. We’ll fix it.
• The written price you approved. The number on your quote is the number on your invoice. No surprise add-ons after we’ve started, no “while we’re up there” pressure. If we find something that needs attention, you’ll see it with a camera and decide what happens next.
• The crew in your home. Every technician is background-checked, uniformed, and trained on the C.A.R.E. values: Courtesy, Accountability, Respect, and Excellence. That’s what you’ll see at the door, and it’s covered under the same promise.

Our Satisfaction Promise

If you’re not satisfied with the work, the process works like this: you call (361) 491-3153, a live person answers, and you tell them what’s wrong. We don’t make you fill out a form, wait for a callback, or argue your case to three different people. We schedule a time to come back, we look at the issue with you, and we make it right. That’s the 365-Day Done Right Promise in practice, and it exists because homeowners in San Antonio shouldn’t have to guess whether a chimney company will stand behind what they did. If we missed a spot on a sweep, we re-sweep it. If a repair isn’t holding up, we redo it. If the cleanup wasn’t what we promised, we clean again. And if we ever can’t make something right to your satisfaction, we’ll say so plainly and work out a fair resolution with you. Danny Cortes, Owner, backs this promise personally. He’s not hiding behind a warranty department.

Licensed & Insured Backing

Paperwork matters, especially when someone’s working inside your home. Kindling Chimney San Antonio is licensed and insured, which means the guarantee isn’t just our word, it’s backed by coverage that protects you if something goes wrong. That’s the real safety net behind every job: a licensed contractor answerable to state standards and an insurance policy that protects your property and our crew. We’re part of the Cedarwell family of companies, which has been standing behind chimney and ventilation work since 2003. Each location is independently owned and operated, which means Danny Cortes is accountable for the work that happens in San Antonio, not a faceless corporate office three states away. Along with The Cedarwell Care Promise, our shoe covers, drop cloths, written pricing, and cleanup photo are on every job. That’s the foundation underneath the 365-Day Done Right Promise, and it’s been the foundation since day one.

Frequently Asked Questions